Our Online Services
Repeat prescriptions and appointments can now be booked on line.
Patients who would like to access these services can register by coming into surgery with 2 proofs of id, one must contain your current address.
Once registered follow this link:- https://systmonline.tpp-uk.com
We provide a varied range of appointment timings for the GP and the Practice Nurse.
Our District Nurses provide nursing care of the acutely and chronically sick. They will visit you at home if your condition requires it. Please contact the surgery if you would like a referral to the District Nurse.
Enquiries and Results
If you have a general enquiry or if you are ringing for results of a test, please ring after 12.00 when the phone lines are not so busy. Please note that results will only be given to the patient concerned.
Help Us Help You
It is really important for the practice to be able to contact our patients quickly and easily. In order to do this, if you have provided us with your mobile phone number we will use this to:
• Send you appointment confirmations
• Send you appointment reminders
• Send you messages regarding results or other information that you need to be aware of
• Send you relevant health campaigns that are pertinent to you eg Flu clinics
• Send you other health information that may be useful
• Send you Friends and Family Survey requests
If at any time you do not wish to receive such sms/text messages please inform a member of the reception team who will be able to opt you out.
If at any time in the future you change your mobile phone number please ensure that you let us know as soon as possible so that we can keep in touch.
Evening & Weekend Appointments
Evening and weekend GP appointments now available contact our reception to book. You can access additional appointments with GPs, practice nurses, healthcare assistants, clinical pharmacists and physiotherapists at the GP & Service Upper Parliament Streets. Contact the reception to book. Find out more on ncgpa.or.uk/gpplus. Additional times are Saturday and Sunday 9 AM to 1 PM and Monday to Friday 4 PM to 8 PM.
This is not a walk-in service, appointments are required and booked through the reception team at the surgery. For more information visit: www.ncgpa.org/gpplus.
CQC Reports and Ratings may be found at https://www.cqc.org.uk. The provider is Springfield Medical Centre.
Our complaint procedure is posted in our patient lobby and may also be received at reception. If you have a patient complaint, please feel free to contact Jonathan Bhushan (Complaint Manager) on 0115 9756501. We take patient complaints seriously and view them as a constructive way to enhance the practice and improve patient outcomes.
GP Fees 31 March 2017
Locum GP total Fees were £66,260. The practice averaged two locum GPs in 2017 for an average fee of £33,130 / GP locum.
The GP partnership (2 GPs) received £54,504 for year ended March 31, 2017. This is an average of £27,252 / GP partner.
Our Doctors continue to operate in one of the most deprived and challenging areas in the United Kingdom, serving our patients.
Contact Information for Carers
If you need to discuss becoming or being a carer for a loved one, please contact our Healthcare Assistant Linda on 0115 975 6501. Additional Carer assistance information may be found at
Carers Trust 0115 824 8824
Connect on CTEastMidlands@Carers TrustEM
Carers Fed 0115 962 9310
RadFord Care Group 0115 9786133
Please do not visit the surgery (See Below)
If you're worried about Coronavirus, NHS 111 has an online service that can tell you if you need medical help and where to get treatment.
Visit 111.nhs.uk and follow the link for information and advice about the COVID19 outbreak.
Use this service if:
• you think you might have coronavirus
• you've recently been to a country or area with a high risk of coronavirus
• you've been in close contact with someone with coronavirus
Please do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Vulnerable Groups During Lockdown
Announcement of a new lockdown will be concerning for some patients, especially those in very vulnerable risk groups & those with children attending education. The current government advice about high risk groups is available from the www.gov.uk website GP's are unable to help with requests for sick notes or other letters in such circumstances. For people concerned about children attending educational settings; As a practice we are very sorry, but decisions about children attending school are not ours to make.
HANDS. FACE. SPACE.
Please do not call the practice about getting the Covid-19 vaccination, when it is your turn to have the vaccine the NHS will contact you. There is more information on the NHS website - www.nhs.uk
301 Main Street
Tel: 0115 9756501
Fax: 0115 9166004